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Technical issues over last 6 months:
[scroll down or click for announcements]
Monday 23rd Jan: VARIOUS servers. Some email that should have been forwarded to different servers on receipt was failing. This problem has now been resolved. Apologies for any inconvenience.
Mon 5th December:2051hrs: Server AQUARIUS: Glitch during a routine SSL certificate upgrade resulted in server dropping out of service - this is under investigation - apologies for any inconvenience.
Fri 21st October:2200hrs to Sat 0900hrs: VARIOUS servers [Ed, Challenger, Jack, Buzz, Neil] at County Gates data centre were intermittently unavailable due to an external routing conflict.
Fri 21st October:1400hrs: Server GENE: Problem with website generated emails not being sent reliably has now been fixed.
Weds 19th October:1250hrs: Bulk of work to carry out scheduled replacement of server GENE was completed by 1305, however some issues with email remained, with the last only being resolved at 1625.
Tues 23rd August:1652hrs: Issue with DWH0001 backup server - 1711hrs: file system check in progress (this will take some time)
Wed 1100hrs: Engineer on site to carry out extended disk checks. 1545hrs: server fully returned to service.
Wednesday 13th July: 1030-1735, 2135-2220: Server JACK has recurring intermittent disk problems - still being monitored closely but appears stable.
Thursday 7th July: 1810-1935: Server GENE initially sluggish then stopped responding - rebooted and now operational again.
Announcements
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March 2011. Telephone calls offering to help solve problems browsing the Internet
Please be warned that we are receiving reports that people in the UK are receiving telephone calls from
organisations claiming to be able to help solve problems they are experiencing with browsing the Internet
(some making out that they work for Windows, Microsoft etc). Be very careful as it appears that at least
some of these organisations are bogus, and if you follow their instructions end up talking you through a
procedure that installs malware on
your computer (including key-logging software that may be able to relay details of your Bank accounts if
you use Internet banking).
We even received one of these calls here at FutureServers HQ !
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Domain Registry of America: (and others) we continue to receive complaints/notifications regarding the activities of some domain registration organisation from our clients. They send out misleading documents that appear at first glance to be domain renewal requests but in fact are documents authorising the transfer of your domain to another registrar/host.
Please do not send these or any other domain renewals off without checking with us first - most of our clients should only need to deal with us for their domain renewals.
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