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Technical issues over last 6 months:
[scroll down or click for announcements]
19th February: 1720-1730: Load surge on Yankee during database maintenance may have slowed response times for a while. Apologies for any inconvenience.
16th February 1610 to 2050hrs: Our servers at the Thus operated Legend IP House (along with many other racks) although working correctly throughout, were disconnected from the Internet this afternoon due to some sort of power failure. Unfortunately Thus took several hours to even accept there was a problem, which then required a power engineer to attend the data centre. This outage duration and unprofessional handling were totally unacceptable, and we intend to examine all options very carefully once we receive the full report into the failure. Please note that no email should have been lost during the outage, as our backup MX server at
Blue Square data centre queued it all, and it is now in the process of being delivered to its recipients. Our sincere apologies for any inconvenience caused.
2nd February: 1345-1348: Brief interruption to inbound email services on server Columbia. Apologies for any inconvenience.
19th January: 1110-1120: System control panels were unavailable briefly due to a server upgrade.
11th January 1015-1030: A problem with the firewall on server Gene necessitated a reboot.
9th January 0350 to 0910hrs: A problem with a signature update to our anti-Virus engine (ClamAV) resulted in html emails being wrongly identified as containing Exploit.PDF-9669 Malware on servers Ed, Buzz & Yankee only. A new signature update has now been relased by the AV vendor and this has been fully resolved.
9th December 1410-1432: Small scale power outage at BlueSquare 2 (caused we understand by a fuse failure during maintenance) disconnected our rack from the Internet impacting servers Netstream, Aquarius, Yankee, Dick, Michael and all our server management control panels. All servers remained operational throughout the disconnection.
13th November 1330-1400:Misbehaving Spam/Virus filter on server Buzz prevented some local clients from being able to send email for a brief period.
29th October 1330-1340:Problem with server Fred necessitated a reboot.
Saturday 22nd August: Our email control panels were offline for maintenance following the major outage over the last couple of days, but are now available once more.
20th-21st August: A failure of our main management server resulted in system/email control panels being unavailable. No customer websites or email were affected.
31sth July 2204-2225: A problem with MySQL resulted in a brief outage of some services on server Aquarius.
17th July 0843-0915: A problem with server Buzz necessitated a reboot and disk check.
July 1st onwards: A basic change in Spam behaviour has resulted in a significant number of domains being subjected to collateral Spam storms. Our local systems and those national/international RBL's that we subscribe to are being adapted to help mitigate the affects, but this may take some time before it is really effective.
Please note - if you operate a "catchall" email address, then you are much more likely to be affected by such attacks. For more information on collateral spam, please see this Ja-Net article
Announcements
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Domain Registry of America: (and others) we continue to receive complaints/notifications regarding the activities of some domain registration organisation from our clients. They send out misleading documents that appear at first glance to be domain renewal requests but in fact are documents authorising the transfer of your domain to another registrar/host.
Please do not send these or any other domain renewals off without checking with us first - most of our clients should only need to deal with us for their domain renewals.
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