|
Technical issues over last 6 months:
[scroll down or click for announcements]
Tuesday 22nd June:1715-1716hrs: Network glitch briefly affected availability of all servers at Blue Square data centre. Apologies for any inconvenience.
Tuesday 25th May:1000-1030hrs System and email control panels were offline briefly for maintenance.
Monday 24th May:0130-0358hrs: Problem with Ebill0001 server required a restart.
23rd May: 1100-1600hrs: Scheduled outage for transfer of servers Jack, Ed, Buzz, Gene, Fred, Columbia, Challenger, Neil, Dwh0001a to a new Data Centre on the South Coast. Websites affected by the outage showed a "Website down for Maintenance" notice until just before 1600hrs.
Operations ran over slightly, and although most websites had returned to service by 1700hrs, there were a few short interruptions on some servers up until 2000hrs. Apologies for any inconvenience.
10th May: 1040-1055hrs:Issues with POP3 server and firewall necessitated reboot of server Gene.
20th April: 0500-0943hrs: Burnt out power track at Legend data centre resulted in several outages during this time for servers Jack, Fred, Gene, Ed, Buzz, Columbia, Challenger and Neil. We have been advised that there will be a maintenance outage at some stage in the near future to replace a number of damaged power components.
15th April: 1215-1315hrs: Mail services for all domains on servers buzz, ed, and gene were intermittent following a failure of DNS resolution at PlusNet impacting accounts with SMTP delivery to *.plus.com circuits. These settings have been changed to IP numbers to resolve the problem.
Wednesday 0718-0908hrs: Servers Challenger and Jack encountered problems that required a reboot and disk check.
13th April: 2338hrs: Emergency outage scheduled by our hosting partners to install additional UPS supplies to their network equipment rack caused 2 minute outage of connectivity on servers fred, buzz, ed, gene, columbia, challenger and jack.
13th April: 0600 to 0830hrs: Connectivity outage at Legend data centre affected servers fred, buzz, ed, gene, columbia, challenger and jack. Emergency outage scheduled by our hosting partners for this evening to install additional UPS supplies to their network equipment to prevent this happening again.
1st April: 1300-1600: Scheduled 1 hour outage to replace/upgrade servers Ed and Buzz.
1400hrs: Majority of sites and services on both servers have now been restored, FTP remains offline.
1540hrs: Remaining couple of sites and email returned to service.
1556hrs: HSBC PSP restored:
1720hrs: All FTP services now restored:
As a side effect of the work that was carried out, anyone who keeps a copy of messages on our servers may have found they downloaded copies of all those emails.
19th February: 1720-1730: Load surge on Yankee during database maintenance may have slowed response times for a while.
16th February 1610 to 2050hrs: Our servers at the Thus operated Legend IP House (along with many other racks) although working correctly throughout, were disconnected from the Internet this afternoon due to some sort of power failure. Unfortunately Thus took several hours to even accept there was a problem, which then required a power engineer to attend the data centre. This outage duration and unprofessional handling were totally unacceptable, and we intend to examine all options very carefully once we receive the full report into the failure. Please note that no email should have been lost during the outage, as our backup MX server at
Blue Square data centre queued it all, and it is now in the process of being delivered to its recipients. Our sincere apologies for any inconvenience caused.
2nd February: 1345-1348: Brief interruption to inbound email services on server Columbia. Apologies for any inconvenience.
19th January: 1110-1120: System control panels were unavailable briefly due to a server upgrade.
11th January 1015-1030: A problem with the firewall on server Gene necessitated a reboot.
9th January 0350 to 0910hrs: A problem with a signature update to our anti-Virus engine (ClamAV) resulted in html emails being wrongly identified as containing Exploit.PDF-9669 Malware on servers Ed, Buzz & Yankee only. A new signature update has now been relased by the AV vendor and this has been fully resolved.
Announcements
|
Domain Registry of America: (and others) we continue to receive complaints/notifications regarding the activities of some domain registration organisation from our clients. They send out misleading documents that appear at first glance to be domain renewal requests but in fact are documents authorising the transfer of your domain to another registrar/host.
Please do not send these or any other domain renewals off without checking with us first - most of our clients should only need to deal with us for their domain renewals.
|
|
